Refund policy

Return & Refund Policy

Wake Up Sis Coffee Roasters Last updated: July 31, 2026

We roast and ship every bag to order, and we want you to love your morning ritual. If something isn't right, tell us — we'll make it right.

The short version

  • We don't accept physical returns. Coffee is a perishable food product, so once a bag leaves our facility we can't resell it or safely take it back.
  • We do issue replacements and refunds. If your order arrives damaged, incorrect, or never arrives at all, contact us within 30 days of delivery and we'll replace it or refund it.
  • Unopened, unshipped orders can be cancelled before they enter production — usually within 12 hours of ordering.

Damaged, defective, or incorrect orders

Contact us within 30 days of the delivery date if:

  • Your bag arrived damaged, torn, or leaking
  • You received the wrong grind, roast, or product
  • The coffee is past its best-by date on arrival
  • The seal was broken in transit

What we need from you:

  1. Your order number
  2. A photo of the product and, if the box was damaged, the shipping box
  3. A brief description of the issue

What happens next: We'll reply within 1–2 business days with a free replacement shipped at no cost to you, or a full refund to your original payment method — your choice. Please don't ship the coffee back to us. Return shipping on a perishable product costs more than the product itself, and for food-safety reasons we have to discard anything that comes back. Keep it or pass it along to a friend.

Lost, stolen, or undelivered packages

  • Tracking shows delivered but you don't have it: Check with neighbors, household members, and your building's mail area, then contact us. We'll work with you on a replacement or refund.
  • Tracking has stalled or the package appears lost: Give it 7 business days past the expected delivery date, then reach out and we'll file a carrier claim and reship.
  • Wrong or incomplete shipping address: If the address entered at checkout was incorrect and the package is returned to us or delivered elsewhere, we can reship at your cost. Please double-check your address at checkout.

Change of mind / "I just didn't like it"

Because coffee is a consumable, we can't accept opened or unopened bags back. That said, we stand behind the roast. If you've tried Wake Up Sis and it isn't for you, contact us within 30 days of delivery and we'll refund your first order. One satisfaction refund per customer. No return shipment needed.

Order changes and cancellations

We roast and fulfill quickly, so the window is short.

  • Within 12 hours of placing your order: Email us and we'll cancel or modify it, no charge.
  • After it enters production or ships: We can't cancel, but the policies above still apply once it arrives.

Subscriptions

  • Cancel, pause, or skip anytime from your account before your next billing date.
  • Cancellations take effect for the next cycle. Orders already charged and in production can't be cancelled, but they're covered by everything above.
  • If a subscription renewal caught you by surprise, email us within 48 hours of the charge and we'll do our best to sort it out.

Refund timing

Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it can take another 5–10 business days to appear on your statement. Original shipping charges are refunded on our errors; expedited shipping upgrades are non-refundable.

Sale, promotional, and gift items

Discounted and promotional items are covered by this policy on the same terms. Gift orders can be refunded to the original purchaser or replaced for the recipient.

Purchases from other retailers

This policy covers orders placed at wakeupsiscoffeeroasters.com. Orders placed through TikTok Shop, Amazon, or another marketplace are governed by that platform's return and refund rules — please start there, and reach out to us if you get stuck.

A note on our mushroom blend

Wake Up Sis contains Lion's Mane, Cordyceps, and Reishi. These are food ingredients, not medicine, and we make no health or medical claims. If you have a mushroom allergy, are pregnant or nursing, or take medication, check with your healthcare provider before drinking. If you have an adverse reaction, stop drinking it and contact us — we'll refund you.

Contact us

Email: [dianel@prospervale.com] Response time: 1–2 business days

Wake Up Sis Coffee Roasters, LLC

Nothing in this policy limits your rights under applicable consumer protection law.