Shipping Policy

Wake Up Sis Coffee Roasters Last updated: July 31, 2026

We roast in small batches and ship to order, so your bag leaves our facility fresh rather than sitting in a warehouse. Here's exactly what to expect.

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Processing time

Orders are roasted and packed within [1–3] business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays.

• Orders placed after [2:00 PM CT] are processed the next business day.
• Orders placed Friday afternoon through Sunday begin processing Monday.
• During launches, promotions, and the November–December holiday period, processing can take [1–2] extra business days.

You'll receive a confirmation email when you order and a second email with tracking as soon as your package ships.

Shipping methods, rates, and delivery times

Free standard shipping on all orders.

Transit times are carrier estimates measured from the ship date, not the order date. Total time to your door = processing time + transit time.

Where we ship

• We ship to all 50 U.S. states, plus [Puerto Rico / U.S. territories — confirm].
• We ship to PO Boxes and APO/FPO addresses via USPS. [Adjust if not true.]
• We [do not currently ship internationally / ship to the following countries: ___].

Orders ship from our fulfillment facility in [City, State].

Tracking your order

Tracking is emailed automatically when your label is created. Note that carrier scans sometimes lag 24–48 hours behind the actual package — if tracking looks stalled right after you get the email, give it a day before worrying.

If you don't see a tracking email within [4] business days of ordering, check your spam folder, then email us.

Address accuracy

Please double-check your shipping address at checkout. We ship to the address exactly as entered.

• If you catch a mistake, email us within [12] hours of ordering and we'll correct it before the order enters production.
• If a package is undeliverable or returned to us because of an incorrect or incomplete address, we can reship at your cost.
• We can't reroute a package once it's in the carrier's hands.

Delivery delays

Weather, carrier backlogs, and peak-season volume can delay delivery beyond the estimates above. We're not able to control or refund carrier delays, but we'll always help you track down a package. Delivery estimates are not guarantees.

Lost, stolen, or damaged packages

Covered in full by our Return & Refund Policy. The short version:

• Tracking shows delivered but it's missing: Check with neighbors, household members, and your building's mail area, then contact us.
• Tracking has stalled: Wait [7] business days past the expected delivery date, then reach out — we'll file a carrier claim and reship.
• Arrived damaged: Send us a photo within 30 days and we'll replace or refund it. Please don't ship coffee back to us.

Subscription shipments

Subscription orders are roasted and shipped on your selected interval, processed on the same timeline as one-time orders. You can pause, skip, or reschedule from your account before your next billing date. Change your shipping address in your account settings at least [3] days before your renewal date so it applies to the upcoming shipment.

Freshness

Every bag is stamped with a roast date. Coffee is at its best within [30–90] days of roasting when stored sealed, at room temperature, away from light and moisture. Refrigeration isn't recommended — it introduces moisture and odors.

Orders from other platforms

Orders placed through TikTok Shop, Amazon, or another marketplace ship under that platform's shipping terms and timelines. Check your order status there first, and reach out to us if you need help.

Questions

Email: [dianel@prospervale.com] Response time: 1–2 business days

Wake Up Sis Coffee Roasters